Life360 Discloses Data Breach - Personal Information Stolen From Tile Customer Support Platform

Life360, a prominent location tracking company, has recently disclosed a data breach that has impacted personal information stored on a customer support platform. The incident came to light when a threat actor contacted Life360, claiming to possess the stolen information and intending to extort the company. The hackers seem to have targeted systems associated with Life360’s subsidiary, Tile.

Upon receiving the threat, Life360 promptly initiated an investigation into the potential incident. The investigation revealed unauthorized access to a Tile customer support platform. However, the company clarified that the Tile service platform was not affected.

The compromised information includes names, addresses, phone numbers, email addresses, and Tile device identification numbers. Life360 assured that more sensitive information, such as credit card numbers, passwords or login credentials, location data, or government-issued identification numbers, was not included in the breach. This is because the Tile customer support platform did not contain these types of information.

According to Life360, no other Tile systems beyond the customer support platform appear to have been affected by the data breach. In response to the incident, the company stated, “We have taken and will continue to take steps designed to further protect our systems from bad actors, and we have reported this event and the extortion attempt to law enforcement.”

Life360 has not shared any details on the identity of the attackers, nor has it disclosed whether it conceded to the threat actor’s extortion demands. The company has also not provided any information on how the data breach occurred.

Reportedly, the attackers accessed a Tile system using compromised login credentials for an administrator account. In response, the company disabled the credentials and blocked the unauthorized access to its platform. As the investigation continues, customers are advised to remain vigilant and monitor their accounts for any suspicious activity.

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